Before you request a return
Please contact us before sending any item back. Include your order details and the reason for your request. We will review the order and explain the available next step. Items sent without approval may not be accepted.
Return eligibility
Eligibility depends on the item, its condition, and the status of the order. An approved return should be unused and in its original packaging.
- Personalized or prepared-to-order items may not be eligible.
- Used, opened, perishable, or hygiene-sensitive items may not be eligible.
- Items marked as final sale cannot be returned.
- Any terms shown with a product before purchase also apply.
Changes and cancellations
Contact us as soon as you need to change or cancel an order. We cannot guarantee a change once preparation or fulfillment has started. If the order can still be adjusted, we will confirm the options with you.
Damaged or incorrect items
If an order arrives damaged or does not match the order confirmation, contact us promptly. Include the order details and clear photos of the item and packaging. We will review the issue and offer an appropriate remedy when the claim is approved.
Approved refunds
Approved refunds are sent to the original payment method. Your bank or payment provider controls when the funds appear. Original delivery fees and return delivery costs may not be refundable unless the order arrived damaged or incorrect.
Gift orders
Refunds for gift orders are normally sent to the original purchaser. Contact us if you received a gift and need help with an item. We will explain which options are available.