Delivery options
Available delivery methods, estimated timing, and any fees are shown before an order is confirmed. Options may depend on the destination, collection, and requested date. An estimate is not a guaranteed arrival time unless we confirm that in writing.
Delivery details
You are responsible for providing a complete and accurate delivery address. Please include any unit number, access instructions, recipient name, and contact details needed for delivery. Contact us quickly if you notice an error. We may not be able to change details after fulfillment begins.
Timing and delays
We prepare each collection with care. Delivery can still be affected by weather, carrier delays, access issues, holidays, or other events outside our control. If we learn of a material delay, we will share the available information and next steps.
Missed or unsuccessful delivery
The recipient may need to be available to accept the order. A carrier may leave instructions, try again, or hold the package after an unsuccessful attempt. Added fees caused by an incorrect address or repeated attempt may be the purchaser’s responsibility.
Delivered orders
Check the collection soon after it arrives. If the package is missing, damaged, or incorrect, contact us promptly with the order details. Photos of the item and packaging can help us review the issue.
Several recipients or locations
Planning gifts for several closings? Contact us before ordering. We can review the recipient details and help you choose the best next step for multiple destinations.